Wonky database? Web site acting up? Who you gonna call?
Wednesday, November 4th, 2009If there’s something weird and it don’t look good … Oh, who you gonna call? Ghostbuster movie song lyrics
You know what it’s like. Your favorite library database, web site, or service is acting weird. Is it broken? If it’s broken, is it coming back soon? So many questions, so few answers. Do you pick up the phone? Naw, that’s so last century. Whatcha gonna do?
Check Library Alerts! It’s a blog feed right on the homepage. Some library resources are hosted right here at Cal State Fullerton, but we have several hundred databases and links to resources that are on servers somewhere else. All those servers and software need maintenance, and sometimes they break. If we know ahead of time that there will be a scheduled down time, we will post it on Library Alerts. Checking the alerts will often let you see if the problem you are encountering is a planned outage, or something we are working to fix.
What if you don’t see your problem listed in Library Alerts? Your next best friend is the Problems and Suggestions button, also on the library homepage. You can report problems there, and we will get right back to you individually as soon as we can with an answer or a fix. Remember, if there’s somethin’ strange in your Library, check out Library Alerts!

