Last Spring, the California State University Chancellor’s Office conducted a Customer Satisfaction Survey of the Cal State Fullerton Pollak Library in which over 500 students, faculty and staff participated. In addition to dozens of useful comments and suggestions, the survey provided statistically meaningful data on how our users viewed our collections, facilities, and services.  We are proud to report on a scale of 1-5, our users rated us overall a high 4.25.

The 30-question survey results can be viewed in their entirety at the CSUF Administration and Finance website .  Some of our highest scores were in the areas of interlibrary loan, access from home and office, comfortable seating, climate, printers & copiers, cleanliness, and research assistance.  More critical for us were areas the survey highlighted as in need of improvement, such as adequate desk space, noise level, cleanliness of restrooms, and library access during weekends, although even these lower satisfaction scores were well inside the “satisfied” range. Another measure of our performance on the survey was our overall user satisfaction score in relation to six other CSU libraries that also participated in the survey. Here again, we were proud to find ourselves at the head of the class!

Perhaps you missed the survey and would like to send us suggestions for how we can serve you better. The Problems and Suggestions button on the library homepage is always there for you to communicate your ideas and comments.